Healthcare Support Specialist

4 days ago


Ahmedabad, Gujarat, India IMS Group Full time

About the Role:

We are seeking a highly skilled and compassionate Healthcare Support Specialist to join our team at IMS Group. This role involves providing exceptional customer service support to healthcare professionals, including Doctors, Nurses, Allied Health Professionals (AHP), Healthcare Assistants (HCA), and hospitals.

Key Responsibilities:

  • Respond to inquiries related to healthcare services, products, and solutions in a clear and accurate manner.
  • Handle a large volume of inbound calls from healthcare professionals in a timely and efficient manner.
  • Address concerns and provide troubleshooting support for healthcare providers and institutions.
  • Offer timely and effective solutions to complex issues, ensuring customer satisfaction.
  • Collaborate with internal teams to ensure customer needs are met.
  • Stay up-to-date with healthcare market trends, products, and services to provide informed support.
  • Ensure compliance with healthcare industry regulations while interacting with healthcare professionals.

Requirements:

  • A minimum of 1-2 years of customer service experience.
  • Strong verbal and written communication skills, with the ability to interact professionally with healthcare professionals.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency with CRM software, call management systems, and Microsoft Office Suite.

Estimated Salary Range: £28,000 - £38,000 per annum, depending on experience.



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