IT Infrastructure Support Specialist
1 day ago
BeeKayIT NetSec Solutions Pvt Ltd invites applications for the position of IT Infrastructure Support Specialist. This role is perfect for individuals who enjoy working with computer systems and troubleshooting technical issues.
Job Description:
- Functional Support for DMS Software: The selected candidate will provide support to channel partners for DMS software, ensuring seamless functionality and resolving any technical issues that may arise.
- Maintaining Call/Support Log: The IT Infrastructure Support Specialist will be responsible for maintaining an accurate call/support log in Excel, which will help track and analyze support requests.
- Basic Issue Resolution: The candidate will handle basic computer issues, understanding the root cause and resolving them efficiently. In case of complex problems, remote assistance will be provided.
- Escalation and Follow-up: If necessary, the IT Infrastructure Support Specialist will escalate complex problems to the DMS vendor and ensure follow-up actions are taken.
- Training and Coordination: The selected candidate will assist in delivering DMS training to distributors and team members, while also coordinating with channel partners to resolve problems and perform operational troubleshooting on a daily basis.
Expected Salary Range: ₹ 8,00,000 - ₹ 12,00,000 per annum (dependent on location and experience)
This role is ideal for individuals with excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt to new technologies. If you're passionate about technology and enjoy providing top-notch support, we encourage you to apply for this exciting opportunity.
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