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Senior IT Infrastructure Specialist

1 month ago

Ahmedabad, Gujarat, India Acute Informatics Pvt Ltd Full time

Job Overview

At Acute Informatics Pvt Ltd, we are seeking a highly skilled Senior IT Infrastructure Specialist to join our team. This is a challenging role that requires a deep understanding of IT infrastructure and technical support.

About the Role

As a Senior IT Infrastructure Specialist, you will be responsible for overseeing and managing End User Services (EUS) to ensure smooth functioning of IT operations across user endpoints. You will provide Level-2 desktop support, handling escalations and resolving complex technical issues for end-users. This includes both hardware and software support, system configuration, and issue resolution.

Main Responsibilities

  • Oversee and manage EUS to ensure smooth functioning of IT operations across user endpoints.
  • Provide Level-2 desktop support, handling escalations and resolving complex technical issues for end-users.
  • Track, log, and resolve incidents and problems using the appropriate ticketing system.
  • Ensure issues are addressed within defined SLAs to maintain operational efficiency.
  • Set up, install, and configure desktop systems and peripherals, ensuring they are up to date.
  • Assist end-users with system-related inquiries and provide guidance on IT policies, best practices, and troubleshooting steps.

Requirements & Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Minimum of 3-5 years in a similar role, with hands-on experience in desktop support and EUS IT operations at an L-2 level.

Estimated Salary: ₹600,000 - ₹800,000 per annum based on your experience and qualifications.