IT Infrastructure Support Specialist

2 weeks ago


Ahmedabad, Gujarat, India NTT Full time

The role of the IT Infrastructure Support Specialist at NTT DATA involves providing managed services to clients to ensure the operational integrity of their IT infrastructure and systems. Key responsibilities include proactively identifying, investigating, and resolving technical incidents and problems, as well as restoring service to clients by managing incidents to resolution.

This role focuses on first-line support for standard and low-complexity incidents and service requests, with a primary objective of ensuring zero missed service level agreement conditions. The IT Infrastructure Support Specialist will also contribute to on-project work as required.

The job requires the ability to maintain the Total Solution provided by NTT at the respective location and the Central Infrastructure. This includes being available on-site at all Bank offices for 9 hours, 6 days a week, and extending support beyond office hours on working days or non-working days/Bank Holidays as needed.

The IT Infrastructure Support Specialist will perform day-to-day monitoring and management of the Integrated Display-based VC systems at their respective offices and the Audio-Video Setup at CR-2, Mumbai. This includes facilitating end-users in joining meetings through these VC devices, performing preventive maintenance of the devices on a monthly basis, coordinating with vendors, and more.

The role also requires submitting a daily checklist of the VC solution status report to the local IT Cell officials, providing necessary on-site support during online meetings, and maintaining a log of meetings and submitting it to the IT cell for analysis and information.

The IT Infrastructure Support Specialist will be provided with individual security passes to enable access to the office and facilities, with the understanding that these will be returned on termination of contract.

The ideal candidate will have a Bachelor's degree or equivalent qualification in IT/Computing, as well as relevant certifications in areas such as CCNA, Azure Administrator Associate, AWS Certified Solutions Architect Associate, or VMware Certified Professional: Data Centre Virtualization.

Additional requirements include entry-level experience with troubleshooting and providing support in security/network/data centre/systems/storage administration and monitoring services within a medium to large ICT organization, basic knowledge of management agents, redundancy concepts, and products within the supported technical domain, and basic knowledge of ITIL processes.



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