Customer Retention Specialist

Job Title: Customer Retention SpecialistAbout the RoleWe are seeking a proactive and results-driven customer retention specialist to join our team. The ideal candidate will be responsible for managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.Key ResponsibilitiesContact customers to resolve outstanding...

Job Title: Customer Retention ManagerWe are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.Responsibilities:

Collection ExecutiveWe are seeking an experienced Collection Executive to join our team.Job Description:The Collection Executive will be responsible for:• Collecting payments from existing clients in a timely manner• Retaining customers through excellent customer service and relationship-building• Identifying opportunities for upselling and...

Job OverviewWe're seeking a highly skilled Assistant Manager to strengthen our customer relationships and drive growth.This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.Key Responsibilities:Design and execute customer retention journeys: onboarding, engagement, repeat,...

Retention ProfessionalWe are seeking a skilled professional to take on one of our most critical challenges: preventing user churn and reactivating lapsed listeners.Key Responsibilities:At-Risk User Intervention (Churn Prevention): Identify at-risk users through data analysis, engage with them directly to uncover the root causes of dissatisfaction, and...

**Job Overview:**We are seeking a Gainsight consultant to support our customer success strategy.The successful candidate will have expertise in Gainsight and experience in client success processes.Key Responsibilities:* Act as the subject matter expert on Gainsight for our team.* Own the configuration, customization, and administration of Gainsight across...

Job Title: Strategic Customer Engagement LeaderJob Description:This leadership role is responsible for developing and executing customer engagement strategies that align with the organization's business objectives. The successful candidate will have a proven track record of managing teams, mentoring, and collaborating with cross-functional groups to drive...

Customer Success Associate RoleWe are seeking a dedicated and data-driven Customer Success Associate (CSA) to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.You will conduct regular Business...

Customer Support RoleWe're seeking a dedicated individual who can handle day-to-day tasks including addressing customer inquiries, ensuring customer satisfaction, and providing exceptional customer service.The successful candidate will work closely with our sales team to support customer acquisition and retention efforts.Main Responsibilities:Handle customer...

Customer Account Specialist JobThis is a 6-month contract position with a global technology leader. We seek a proactive customer retention and account specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.The role involves contacting customers whose trials have expired, facilitating purchases,...