Global IT Service Director

5 days ago


Delhi, Delhi, India Boston Consulting Group Full time
Job Summary

We are seeking a highly skilled Global IT Service Director to lead our IT support team and drive digital transformation. As a customer-centric leader, you will be responsible for designing and delivering exceptional IT support services, collaborating with cross-functional teams to support business growth strategy and enhance digital product offerings.

Key Responsibilities
  • Manage and enhance IT support for employees, optimizing efficiency and preventing IT issues.
  • Collaborate with IT Product and Service owners to contribute to continuous improvement, digital transformation, and innovative strategies.
  • Lead and direct team members, including those without formal management authority, to achieve the highest possible customer experience.
  • Bring a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs.
Requirements
  • 8-10 years of experience in IT service management, with significant leadership experience.
  • Proven track record in managing global IT support teams and driving digital transformation.
  • Extensive experience in Agile environments.
  • Successful collaboration with cross-functional teams and vendors.
  • Expertise in overseeing IT Service delivery.
About Us

Boston Consulting Group is partnering with our clients to tackle some of the world's biggest and most pressing challenges. As a Global IT Service Director, you will be an integral part of our global IT support team, dedicated to delivering an exceptional customer experience.



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