
Customer Engagement Specialist
2 weeks ago
**Job Title:** Customer Engagement Specialist
**Key Responsibilities:**- Welcome new customers with a personalized approach to guide them through the onboarding process and initial orientation.
- Reach out to at-risk customers to diagnose challenges and provide solutions such as academic tips or deadline extensions.
- Address and resolve customer issues related to billing, platform access, and general inquiries by collaborating with internal teams.
- Maintain detailed call logs and customer status in the CRM system, and participate in quality assurance assessments.
- Provide feedback on workflows and suggest enhancements to improve the customer experience.
- Clear, confident, and empathetic communication.
- Ability to understand concerns, assess needs, and act quickly.
- Patient and dedicated to improving customer experience and outcomes.
- Capable of managing call schedules, follow-ups, and reports efficiently.
- Comfortable using CRM systems, call monitoring tools, and internal platforms.
**Benefits include:
- Opportunity to make a meaningful impact on customer satisfaction and loyalty.
- Chance to develop and refine skills in communication, problem-solving, and customer service.
- A supportive and collaborative work environment.
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