Executive Director of Growth and Innovation

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Leading Change in Customer Experience
Job Overview

Drive business growth and strategy as a partner-owner in a forward-thinking company. This role requires vision, leadership, and industry expertise to shape the firm's future.

As a key stakeholder, you will share responsibilities and rewards in building a customer experience powerhouse.

Key Responsibilities
  • Strategic Leadership: Develop and execute a comprehensive business plan to drive revenue growth, innovation, and efficiency.
  • Business Development: Expand client base through strategic partnerships and introduce new revenue streams.
  • Operations Management: Ensure seamless service delivery, high-quality outcomes, and compliance across all accounts.
  • Financial Acumen: Oversee financial performance, budgeting, investments, and ensure sustainable profitability.
  • Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold governance standards.
  • Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
  • Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.
Minimum Qualifications & Skills
  • 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
  • Strong record in scaling operations, client acquisition, and managing service delivery.
  • Expertise in P&L management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.
Desired Attributes
  • Entrepreneurial and partnership-oriented mindset.
  • Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
  • Visionary leader capable of anticipating trends and steering the firm strategically.
  • Strong governance and ethical standards, with a focus on transparency and accountability.
What's In It For You
  • Direct influence over strategic decisions, operations, and financial outcomes.
  • Share in the firm's profits and long-term value creation.
  • Capital investment ensures true alignment of ownership and rewards.
  • Work with a team passionate about combining technology and customer experience at scale.

Join our mission to revolutionize customer experience and lead the way in innovation and growth.

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