Latin American Program Coordinator

1 week ago

Surat, Gujarat, India beBeeProgram Full time US$ 60,000 - US$ 90,000

About Emeritus:

Emeritus is a pioneer in providing high-quality education, collaborating with top-tier universities worldwide to make learning accessible and affordable. Its unique model combines state-of-the-art technology, innovative curricula, and expert instruction from senior faculty, mentors, and coaches.

Founded in 2015, Emeritus has grown to become a global leader, valued at $3.2 billion. With over 2,000 employees globally and offices across multiple continents, it offers a wide range of educational programs, including short courses, degree programs, professional certificates, and executive education.

The ideal candidate will have exceptional Spanish/Portuguese and English communication skills, flexibility to work night shifts (India based), and ability to handle diverse communication channels effectively.

We are seeking a Program Coordinator to support learners and ensure smooth delivery of our LATAM region programs. The successful candidate will be able to multitask, prioritize tasks efficiently, and adapt to evolving processes. Strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced environment are essential.

Key Responsibilities:

  • Learner Support: Provide timely and accurate resolutions to learner inquiries across all communication channels.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.

Qualifications:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels effectively.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role is desired.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail are required.

Benefits:

At Emeritus, you'll have the opportunity to make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

We provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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