Latin America Programs Support Specialist

4 days ago

Surat, Gujarat, India beBeeCoordinator Full time ₹ 10,00,000 - ₹ 17,00,000
Program Coordinator

We are seeking a highly organized and detail-oriented Program Coordinator to support learners globally.

  • Responsibilities:
  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, and Program Support teams to address participant issues effectively.
Requirements
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
Benefits

You'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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