Salesforce Executive

2 days ago

Jaipur, Rajasthan, India beBeeExecutive Full time ₹ 80,00,000 - ₹ 1,50,00,000

Salesforce Leadership Role

Job Title: Salesforce Executive

Job Summary:

We seek a highly skilled and proactive Salesforce Executive with 3+ years of experience to lead the day-to-day management and optimization of our Salesforce platform.

The ideal candidate brings both technical CRM expertise and a strong understanding of the retail landscape, including omni-channel operations.

Key Responsibilities:
  • Manage and Maintain Data Integrity: Ensure high data integrity through regular audits, deduplication efforts, and structured data management practices.
  • Collaborate Cross-Functionally: Work with cross-functional teams (retail, ecommerce, marketing, customer service) to align CRM initiatives with business goals.
  • Build Custom Reports and Dashboards: Create and maintain Salesforce reports and dashboards for actionable insights across sales and customer engagement.
  • Implement Workflow Automations: Identify and implement workflow automations and process enhancements within the platform.
  • Support End Users: Train end users (store managers, customer care, marketing teams) to maximize adoption and efficiency.
  • Coordinate External Consultants: Collaborate with external consultants or developers for advanced customizations or integrations, as needed.
  • Stay Informed on Salesforce Releases: Stay up-to-date on Salesforce releases and retail CRM trends to proactively recommend improvements.
Requirements:
  • Hands-On Experience: 3+ years of hands-on experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization.
  • Salesforce Certification: Salesforce Administrator certification strongly preferred.
  • CRM Process Management: Proficiency in managing CRM processes including lead management, campaign tracking, and reporting.
  • Analytical Skills: Strong analytical and problem-solving skills, with attention to detail.
  • Communication Skills: Solid communication skills and the ability to work with both technical and non-technical teams.
  • Omni-Channel Retail Experience: Experience supporting omni-channel retail operations is a plus.

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