
Advanced Technical Support Specialist
21 hours ago
Job Overview
">We are seeking a skilled professional to provide expert technical support to our global customer base. As a key member of our support team, you will be responsible for resolving complex customer issues in a timely and effective manner.
">Responsibilities
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- Technical Support: Provide assistance over the phone to customers with advanced technical issues related to telecom, VoIP, networking, and general communication services.">
- Issue Resolution: Ensure prompt and effective resolution of customer issues while maintaining high levels of customer satisfaction.">
Requirements
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- Networking Fundamentals: In-depth understanding of networking concepts.">
- Computer Hardware and Software: Intermediate knowledge of computer hardware and software systems.">
- Operating Systems: Familiarity with Windows, macOS, Android, and iOS operating systems.">
Essential Skills
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- Effective Communication: Strong listening skills to understand and resolve customer issues efficiently.">
- Customer Focus: Empathy and patience in challenging situations, with a courteous and professional demeanor.">
- Continuous Learning: Stay updated on relevant products, services, and technologies to enhance the customer experience.">
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