Advanced Technical Support Specialist

21 hours ago


Kollam, Kerala, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview

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We are seeking a skilled professional to provide expert technical support to our global customer base. As a key member of our support team, you will be responsible for resolving complex customer issues in a timely and effective manner.

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Responsibilities

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  • Technical Support: Provide assistance over the phone to customers with advanced technical issues related to telecom, VoIP, networking, and general communication services.">
  • Issue Resolution: Ensure prompt and effective resolution of customer issues while maintaining high levels of customer satisfaction.">
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Requirements

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  • Networking Fundamentals: In-depth understanding of networking concepts.">
  • Computer Hardware and Software: Intermediate knowledge of computer hardware and software systems.">
  • Operating Systems: Familiarity with Windows, macOS, Android, and iOS operating systems.">
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Essential Skills

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  • Effective Communication: Strong listening skills to understand and resolve customer issues efficiently.">
  • Customer Focus: Empathy and patience in challenging situations, with a courteous and professional demeanor.">
  • Continuous Learning: Stay updated on relevant products, services, and technologies to enhance the customer experience.">


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