Technical Support Specialist

10 hours ago

Kollam, Kerala, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 1,00,00,000

Technical Support Specialists play a critical role in delivering exceptional customer experiences. In this position, you will be responsible for providing technical assistance and resolving complex issues related to software applications.

The ideal candidate will possess hands-on experience with networking technologies, CentOs Linux, and Windows OS. Additionally, they should have expertise in at least two of the following areas: contact center technologies, application support, telephony experience, XML scripting, or object-oriented programming.

This is an exciting opportunity to join a fast-paced team that values innovation, collaboration, and continuous learning. As a Technical Support Specialist, you will be part of a dynamic environment where you can grow professionally and develop your skills.

Key responsibilities include:

  • Providing timely and effective technical assistance to customers
  • Documenting and verifying reported problems
  • Troubleshooting and resolving complex issues using available tools and resources
  • Communicating effectively with customers, peers, and other teams
  • Setting issue priority based on urgency and business impact

Requirements include:

  • Ability to work in a technical and fast-paced environment
  • Flexibility to work hours outside of normal shift to meet customer needs
  • Ability to achieve KPIs on a regular basis
  • Strong customer service, problem-solving, documentation, and teamwork skills
  • Demonstrated ability to learn complex software tools quickly

Alvaria is an equal opportunity employer committed to diversity and inclusion.

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