IT Support Specialist

2 days ago

Kollam, Kerala, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 15,00,000

We are seeking a skilled and proactive IT Support Specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from the L1 support team.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.
  • Collaborate with senior engineers, development teams, and vendors for complex issue resolution.
  • Document solutions, knowledge articles, and update standard operating procedures.
  • Provide guidance, mentoring, and support to junior engineers.
  • Participate in on-call rotations, incident response, and after-hours support as required.
  • Ensure compliance with SLAs, IT policies, and security standards.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking and server is must.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.

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