Customer Journey Strategist

2 days ago

Kozhikode, Kerala, India beBeeMarketing Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Salesforce Marketing Cloud Consultant

We are seeking a highly skilled and experienced Senior Salesforce Marketing Cloud Developer to join our team. The ideal candidate will have hands-on expertise in personalization tools within the Salesforce ecosystem.

The role requires strong technical development skills in SFMC, coupled with the ability to design and implement personalized, data-driven customer journeys that enhance engagement and deliver measurable business impact.

  • Develop, configure, and deploy solutions in Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, Mobile Studio, etc.).
  • Implement personalization and dynamic content strategies using Salesforce Personalization/Interaction Studio or equivalent personalization tools.
  • Build and optimize customer journeys, triggered campaigns, and cross-channel automations to drive customer engagement.
  • Collaborate with marketing, CRM, and technology teams to translate business requirements into scalable SFMC solutions.
  • Integrate SFMC with Salesforce Sales/Service Cloud and other enterprise systems through APIs and connectors.
  • Ensure compliance with best practices for data security, privacy, and deliverability.
  • Provide technical guidance, troubleshooting, and support for campaign execution.
Required Skills and Qualifications:
  • 3–4 years of hands-on experience in Salesforce Marketing Cloud development.
  • Strong experience with Journey Builder, Email Studio, Automation Studio, and Mobile Studio.
  • Experience with personalization platforms (Salesforce Personalization/Interaction Studio preferred).
  • Proficiency in AMP script, SSJS, SQL for advanced customization and segmentation.
  • Knowledge of API integrations between SFMC and external systems.
  • Familiarity with Salesforce CRM (Sales/Service Cloud) is a plus.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Salesforce Marketing Cloud Developer / Consultant certification preferred.

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