Customer Experience Champion

4 days ago


Kozhikode, Kerala, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

Exceptional Customer Experience is our core goal at Ecomous, a pioneer in D2C brands across haircare, pet, and wellness niches.

About the Role:

We are seeking a highly skilled Sales & Customer Experience Specialist to deliver seamless customer journeys, handle multiple channels, resolve issues efficiently, analyze customer feedback, and manage logistics with precision.

Main Responsibilities:
  • Deliver world-class customer service via email, phone, and chat
  • Analyze customer inquiries, resolve issues promptly, and provide actionable insights
  • Drive customer satisfaction through data-driven decision making
  • Ensure timely order processing and efficient logistics management
  • Collaborate effectively with cross-functional teams
Key Requirements:
  • Exceptional communication, problem-solving, and interpersonal skills
  • Proficiency in Microsoft Excel and ability to grasp complex logistics and order processes
  • Fluency in English, with strong Hindi language skills

This is a full-time role based in Hyderabad, with opportunities for growth and professional development.



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