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Customer Experience Specialist
3 weeks ago
As a customer service expert, you will be responsible for delivering exceptional support to clients across the country.
Your role will involve proactively servicing and building strong relationships with customers, while promoting digital solutions and marketing campaigns to improve overall service and sales.
You will provide first-line support to customers on their day-to-day general enquiries, as well as coordinate with internal teams to maximise sales leads and opportunities.
Key Responsibilities:
- Provide first-line support to customers on general enquiries
- Proactively explore customer needs and pain points
- Coordinate with commercial teams to maximise sales leads and opportunities
- Manage bulk orders and sample requests
- Handle customer complaints and resolve issues efficiently
- Promote and support customer self-service of digital tools
Requirements:
- Previous experience in customer service (freshers welcome)
- Customer-focused and target-oriented approach
- Good communication, collaboration, and interpersonal skills
- Proactive and problem-solving attitude
- Ability to work in a competitive environment
We are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive.
Join our dynamic team and help shape the future of textiles.
