Cloud-Based Customer Experience Specialist

2 days ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
Cloud-Based Customer Experience Specialist

We're seeking a seasoned cloud expert to help us design, develop, and implement cutting-edge customer experience solutions using Amazon Connect.

About the Role

This 3-month contract position involves working on high-profile projects that transform customer interactions in the cloud. As part of our team, you'll be responsible for crafting automated solutions that deliver seamless experiences.

Key Responsibilities:
  • Design, develop, and administer scalable systems that integrate with AWS services.
  • Create API-driven workflows to streamline operations and enhance agent efficiency.
  • Cultivate customized IVR systems and CTI integrations for advanced call handling and reporting features.
  • Manage and monitor AWS resources for high availability and performance.
  • Collaborate with cross-functional teams to document system architecture and workflows.
Requirements:
  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization.


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