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Cloud Telephony Specialist

2 weeks ago

Kozhikode, Kerala, India beBeeContactCenter Full time ₹ 8,00,000 - ₹ 18,00,000
Cloud Telephony Specialist – Contact Center Optimization

We are seeking a highly skilled Cloud Telephony Specialist to optimize our contact center operations. The ideal candidate will have expertise in monitoring and ensuring operational efficiency of dialer campaign operations, achieving daily contact objectives for all clients through the utilization of best practices and software tools.

Key Responsibilities:

  • Monitor and analyze performance metrics such as penetration goals, target abandonment rates, contact rates, call volume, Average Handling Time (AHT), staff utilization, and minimizing average agent idle time.
  • Implement client-specific dialing strategies to maximize campaign productivity and achieve optimum performance results.
  • Maintain adherence to State and National regulation compliance.

Requirements:

  • Proven experience in cloud telephony and contact center operations.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

  • We are a leading provider of cloud-based contact center solutions.