Customer Experience Specialist

2 days ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Customer Service Representative

The primary function of a Customer Service Representative is to address customer inquiries, provide information about products or services, and resolve any issues that may arise during the customer journey. This role involves interacting with customers through various channels, including phone, email, chat, and social media.

Responsibilities:
  1. Respond promptly to customer inquiries and concerns via multiple communication channels.
  2. Provide accurate and timely information regarding products or services.
  3. Escalate complex issues to senior team members for further assistance.
  4. Collaborate with cross-functional teams to ensure seamless customer experiences.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Proficiency in using customer service software and other relevant tools is also essential.

Requirements:
  • Education: Graduation in any field.
  • Experience: 1-3 years in customer-facing roles, preferably in the E-commerce sector.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.
About Us:

Our organization is a group of homegrown brands that cater to the needs of modern women. We are committed to revolutionizing the fashion industry with innovative designs, quality materials, and exceptional customer service.



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