Customer Journey Designer

1 day ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 26,25,000

Job Opportunity:

We are seeking a seasoned Customer Experience Solutions Expert with expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.

  • Strong exposure to Genesys CX UI / AWS Connect UI consoles
  • Solid understanding of UI/UX design principles for customer-facing platforms
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives
  • Ability to map, analyse, and improve customer journeys using insights and data

Key Responsibilities:

  • Optimise customer journeys through innovative UI/UX solutions and process improvements
  • Maintain deep technical knowledge of Genesys Cloud, AWS Connect, and CX UI/UX capabilities
  • Work collaboratively with cross-functional teams to deliver customer-centric solutions

Requirements:

  • 8+ years of experience in contact centre technologies and customer experience
  • 7+ years of relevant experience in Genesys Cloud, AWS Connect, or similar technologies
  • Strong analytical and problem-solving skills with data-driven decision-making ability
  • Excellent communication and stakeholder management skills

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises
  • Exposure to innovative projects in the Contact Center and Customer Experience domain
  • Flexible, remote-friendly work culture


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