
Customer Journey Designer
1 day ago
Job Opportunity:
We are seeking a seasoned Customer Experience Solutions Expert with expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
- Strong exposure to Genesys CX UI / AWS Connect UI consoles
- Solid understanding of UI/UX design principles for customer-facing platforms
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives
- Ability to map, analyse, and improve customer journeys using insights and data
Key Responsibilities:
- Optimise customer journeys through innovative UI/UX solutions and process improvements
- Maintain deep technical knowledge of Genesys Cloud, AWS Connect, and CX UI/UX capabilities
- Work collaboratively with cross-functional teams to deliver customer-centric solutions
Requirements:
- 8+ years of experience in contact centre technologies and customer experience
- 7+ years of relevant experience in Genesys Cloud, AWS Connect, or similar technologies
- Strong analytical and problem-solving skills with data-driven decision-making ability
- Excellent communication and stakeholder management skills
What We Offer:
- Opportunity to work with leading CX technologies across global enterprises
- Exposure to innovative projects in the Contact Center and Customer Experience domain
- Flexible, remote-friendly work culture
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