Customer Service Ambassador

3 days ago

Kozhikode, Kerala, India beBeeLuxury Full time ₹ 2,50,000 - ₹ 5,00,000
Job Summary

We are seeking a skilled Customer Service Professional to join our team.

This role will involve managing client interactions, maintaining accurate records, and working closely with various departments to resolve queries and build strong relationships with high-value clients.

The ideal candidate will have 2-4 years of experience in CRM, luxury retail, or a similar field, and possess excellent communication and interpersonal skills.

Key Responsibilities:
  • Manage client interactions via calls, emails, and in-person communication to provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
Customer Engagement & Support:
  • Plan and execute CRM campaigns to drive client retention and track customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
Collaboration & Insights:
  • Work closely with sales, marketing, and production teams to resolve client queries and build strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
Why Join Our Team?
  • Work with a prestigious luxury brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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