Learning Experience Transformation Specialist
1 month ago
Are you a seasoned professional with a passion for transforming customer experiences? Do you have expertise in project management and the online learning industry?
We are seeking an experienced Learning Experience Transformation Specialist to join our team at Infopro Learning, Inc. As a key member of our organization, you will be responsible for leading projects that deliver exceptional learning experiences to our clients.
About the Role:
The Learning Experience Transformation Specialist will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and exceeding client expectations. You will work closely with cross-functional teams to elicit information from clients, analyze scope, and provide accurate size and effort estimates. Your ability to identify and analyze complex problems and develop sustainable solutions will be crucial in driving project success.
Key Responsibilities:
- Elicit information from clients regarding their expectations, budgets, and constraints, and communicate these to the team
- Analyze project scope to provide accurate size and effort estimates
- Interface proactively with production groups and support teams for timely information and workflow
- Review created artifacts from the perspective of mapping to client requirements
- Identify and analyze complex problems and develop sustainable solutions
- Manage relationships and ensure customer satisfaction
- Govern projects running simultaneously with multiple accounts
- Forecast revenue and ensure compliance
- Drive project KPIs (Schedule, Quality, Budget, Client requirements, Contractual obligations)
- Negotiate with clients on project issues within the framework of contractual and project-specific obligations
Qualifications:
To succeed in this role, you must have:
- A minimum of 7+ years of experience in the online learning industry, providing exemplary customer service to individuals and organizations
- 4+ years of experience in project/program management within the learning industry
- Ability to provide oversight to large development teams
- Ability to demonstrate effective leadership and decision-making skills
- PMI Certification is highly desired
About Us:
Infopro Learning, Inc. is an award-winning workforce transformation company that unlocks the potential of employees, clients, and partners. With over 25 years of experience, we have built services and solutions around training, upskilling, and developing people. Our global infrastructure enables accelerated realization of outcomes associated with full-service solutions.
Salary Range:
$120,000 - $150,000 per year, depending on experience.
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