Customer Asset Data Manager

4 weeks ago

Gurgaon, Haryana, India Orange Business Services Full time

About the Role

The Customer Asset Data Manager (CADM) is a critical role within Orange Business Services, responsible for managing customer asset and data information throughout the contract lifecycle. This position requires a strong understanding of data management principles, as well as excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

  • Establish and validate customer data inventory baseline for all services (hardware and software).
  • Bridge Orange Business and customer on data model, ensuring comprehensive documentation of key data definitions and processing.
  • Define data governance model between customer and Orange, covering contract lifecycle.
  • Ensure agreed data integrity SLA with customer, covering build and run phases.
  • Apply agreed data model across contract scope at build phase, working with lead project managers.
  • Lead data management for discovery and transition, overseeing actions and customer voice.
  • Coordinate data inventory upload into Orange Tools for all services.
  • Define organic growth/MACD process, tools, data flows for all services.
  • Define customer catalogue data model.
  • Ensure correct data model and digital process for site survey data capture.
  • Manage CMDB infrastructure data model, working with solution/technical consultant.
  • Integrate with vendors or suppliers/3rd parties CMDBs as required, including CI exchange and reconciliation rules.
  • Lead data management for transformation project phase.
  • Lead data management for HOTO phase.

About You:

  • 10+ years experience, including 5 years in customer service management/data management/asset management/project management.
  • Strong data management skills - advanced Excel, comparison of large data sets, anomaly reports tracking, versioning management, scripting skills (e.g. Python, awk), and PowerBI skills.
  • Data management/asset management knowledge and experience.
  • Customer-facing skills - customer service, customer relationship management.
  • Good knowledge of Orange Business processes and tools (Gold, Salto, CIS, GINI, Marine, Oceane, FLIP, LOIS, SNOW ecosystem, monitoring tools, Federated Inventory).
  • Good knowledge of Orange Business products and services, particularly connectivity (LAN, WAN), security, and cloud.
  • Experience working across multi-supplier environment a plus.
  • Demonstrate high level of autonomy, take initiatives, and organize transversal working groups with various stakeholders in project mode frameworks.
  • Transversal teamwork-oriented with strong communication skills in multicultural environments.
  • Methodical approach with high attention to details.
  • Fluent English reading and writing, French a plus.
  • Certifications: ITIL 4 (IT Asset Management; Service Configuration Management), SIAM (Service Integration And Management).

Additional Information:

Work in a multi-cultural and transversal environment, interacting with a large diversity of actors, experts, and stakeholders: customer, PM, CSM, account team, SIE/SLM, CADM practice. Also, service providers, GSAT, tools owners, among others.

Global/multinational service management experience preferred.

Department:

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contract:

Regular

  • Customer Asset Data Manager

    3 weeks ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the Role:The Customer Asset Data Manager plays a vital role in ensuring the effective management of customer assets and data. This position is responsible for managing customer data and assets throughout the customer contract lifecycle, with a strong focus on data governance and integrity.Key Responsibilities:Establish and validate customer data...

  • Customer Asset Data Manager

    1 month ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleThe Customer Asset and Data Manager is a key role in the successful management of Orange's large complex customers. This position is accountable and responsible for managing the customer asset and data information on a customer solution through the lifecycle of the customer contract.Key ResponsibilitiesEstablish and validate Customer Data...

  • Customer Asset Data Specialist

    3 weeks ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleThe Customer Asset Data Manager plays a crucial role in managing customer asset and data information throughout the lifecycle of customer contracts. This customer-facing position requires strong data management skills, including advanced Excel, data modeling, and scripting skills. The ideal candidate will have a strong understanding of Orange...

  • Customer Asset Data Management Specialist

    6 days ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleThe Customer Asset Data Management Specialist is a key role in the successful management of Orange's large complex customers. This customer-facing position is accountable and responsible for managing the customer asset and data information throughout the lifecycle of the customer contract.This specialist will serve as the Single Point of...

  • Global Asset Management Reconciliation Expert

    7 days ago

    Gurgaon, Haryana, India NTT DATA Full time

    About the Role We are seeking a skilled Global Asset Management Reconciliation Expert to join our team at NTT DATA Services in Gurgaon. As a key member of our BPO Trade Settlement team, you will play a crucial role in ensuring seamless reconciliation processes for our client, a leading global provider of asset and wealth management solutions. The Opportunity...

  • Global Asset Data Governance Specialist

    1 week ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleOrange Business Services is seeking an experienced Global Asset Data Governance Specialist to manage the customer asset and data information on a customer solution through its lifecycle. This role is accountable for managing the customer-facing aspects of asset and data governance, ensuring seamless integration with Orange Business Services'...

  • Business Analyst for Asset Management Solutions

    3 weeks ago

    Gurgaon, Haryana, India NTT DATA Full time

    About the RoleWe are seeking a highly skilled Business Analyst for our Asset Management Solutions team in Gurgaon. As an AML/KYC Associate, you will play a critical role in ensuring the onboarding of investors into our clients' hedge and private equity funds.ResponsibilitiesYou will be responsible for:Ensuring all proper data points and documentation are...

  • Private Equity Asset Manager

    1 week ago

    Gurgaon, Haryana, India NTT DATA Services Full time

    We are seeking a highly skilled Private Equity Asset Manager to join our team in Gurgaon.

  • IT Asset and Inventory Management Specialist

    3 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job DescriptionGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.ResponsibilitiesManage IT inventory and asset.Work closely with IT Tower leads for their respective IT inventories.Manage the...

  • Digital Asset Manager

    3 weeks ago

    Gurgaon, Haryana, India Ameriprise Financial Full time

    Role SummaryWe are seeking a skilled Digital Asset Manager to join our Digital & Sales Enablement team within EMEA Marketing at Columbia Threadneedle Investments, part of Ameriprise Financial.Key ResponsibilitiesReview and refine presentation decks, ensuring accuracy and timelinessCollaborate with stakeholders to gather data, produce presentations, and...

  • Asset Reconstruction HR Specialist

    4 weeks ago

    Gurgaon, Haryana, India Encore Asset Reconstruction Company Private Limited Full time

    Encore Asset Reconstruction Company Private Limited is a leading asset reconstruction company (ARC) registered with the Reserve Bank of India. As a subsidiary of Encore Capital Group, Inc, and a joint venture between Encore and ADV Partners, we operate with a strong presence in 9 countries.Our team is seeking an HR Generalist with outstanding people and...

  • Quantitative Asset Management Expert

    4 weeks ago

    Gurgaon, Haryana, India Crisil Limited Full time

    Job OverviewAt Crisil Limited, we are seeking a highly skilled professional to lead our Asset Management & Advanced Analytics team. The ideal candidate will have a strong background in quantitative modelling and risk management, with significant experience in asset management.Key Responsibilities:Oversee the development of cutting-edge quantitative models...

  • Software Asset Manager

    4 weeks ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleThe selected individual will lead and manage the full lifecycle of the Global Software Asset Management (SAM) program for Orange Business Services. This role involves strategic collaboration with the Chief Technology Information Office (CTIO) and internal teams to expand SAM coverage and support the overall IT asset strategy.Key...

  • Data Engineering Consultant: Design and Deliver Data Assets

    1 day ago

    Gurgaon, Haryana, India exl Full time

    Job DescriptionAs a Data Engineer Consultant at EXL, you will play a crucial role in designing, developing, and maintaining data assets and related products by collaborating with multiple stakeholders.Key Responsibilities:• Work closely with stakeholders to understand data requirements and develop complex ETL processes• Create data integration and...

  • Digital Asset Manager

    3 weeks ago

    Gurgaon, Haryana, India Mace Full time

    Job Role:At Mace, we're seeking a dedicated Digital Asset Manager to support our Information Manager in developing, improving, and enhancing our Work Winning Content Hub.Key Responsibilities:Collaborate with the Information Manager and the Improvement Team to support day-to-day activities, including archiving files, quality checking, and auditing...

  • Executive Director of Sales

    4 weeks ago

    Gurgaon, Haryana, India Asset Deals Full time

    Sales Leadership Opportunity at Asset DealsAsset Deals, a renowned real estate agency in Gurugram, is dedicated to delivering exceptional property services by matching clients with their ideal property deals. The company focuses on long-term urban investments, creating sustainable value for modern communities, and upholding high moral values with a...

  • Digital Asset Manager

    4 weeks ago

    Gurgaon, Haryana, India Mace Full time

    Job SummaryMace is seeking a Digital Asset Manager to support the development, improvement, and enhancement of the Work Winning Content Hub. As a key member of the improvement team, you will work closely with the information manager to ensure the smooth operation of the hub and provide high-quality content to users.Main Responsibilities• Quality check and...

  • Software Asset Manager

    1 month ago

    Gurgaon, Haryana, India Orange Business Services Full time

    About the RoleThe selected individual will lead and manage the full lifecycle of the Global Software Asset Management (SAM) program for Orange Business Services. Responsibilities include overseeing software procurement, compliance, optimization, and governance across regions, while driving efficiency and reducing costs. This role involves strategic...

  • Data Management Specialist

    1 week ago

    Gurgaon, Haryana, India Ameriprise Financial Full time

    About Ameriprise FinancialAmeriprise Financial, a leading asset management company, is seeking an experienced Data Management Specialist to join its Digital & Sales Enablement team in EMEA. As part of the team, you will support Wholesale and Institutional channels with product presentations, utilizing our Sales Enablement Platform Seismic.Key...

  • Digital Asset Manager

    1 month ago

    Gurgaon, Haryana, India Mace Full time

    At Mace, we are seeking a skilled Digital Asset Manager to support the development, improvement, and enhancement of our Work Winning Content Hub. The successful candidate will work closely with the information manager and the wider improvement team to ensure the smooth day-to-day operation of the hub.Main Responsibilities:Support the information manager in...