Customer Asset Data Specialist
2 weeks ago
About the Role
The Customer Asset Data Manager plays a crucial role in managing customer asset and data information throughout the lifecycle of customer contracts. This customer-facing position requires strong data management skills, including advanced Excel, data modeling, and scripting skills. The ideal candidate will have a strong understanding of Orange Business processes and tools, as well as experience with working across a multi-supplier environment.
Key Responsibilities
During the Build phase, the Customer Asset Data Manager is responsible for establishing and validating customer data inventory baselines, bridging Orange Business and customer data models, and defining data governance models. They will also ensure data integrity service level agreements are established with customers and apply data models across the full scope of the contract.
During the Run phase, the Customer Asset Data Manager is responsible for producing contractual customer reporting, managing current and historical customer configuration items, and identifying new assets and configuration items to declare. They will also conduct regular audits on the customer asset inventory and produce regular reporting on customer assets and data management activities.
About You
The ideal candidate will have 10+ years of experience in customer service management, data management, asset management, or project management. They will have strong data management skills, including advanced Excel, data modeling, and scripting skills. A good understanding of Orange Business processes and tools is also required. Experience with working across a multi-supplier environment is a plus.
Additional Information
The Customer Asset Data Manager will work in a multi-cultural and transversal environment, interacting with a large diversity of actors, experts, and stakeholders. Global/multinational service management experience is preferred.
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