
Customer Service Representative
5 days ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer service and collections via phone calls.
- Key Responsibilities:
- Provide customer service support and collections via phone calls
- Assess and resolve inquiries, requests, and complaints over the telephone
- Utilize sound judgment and make decisions within established procedures
- Manage and update customer interactions daily
- Achieve key and critical performance targets
Requirements:
- At least 1 year of experience in RCM/DME
- Strong verbal and written communication skills
- Ability to resolve customer queries in the first point of contact
- Focus on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic demeanor
Preferred Skills:
- Communication
- Night shift
- Multitasking
- RCM
- US Healthcare
- Eligibility verification
- Authorization
- International inbound call center experience
Education and Experience:
- Bachelor's degree or equivalent
- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
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