Customer Service Representative

1 day ago


Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Service Representative

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We are seeking a skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.

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Main Responsibilities:

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  • Respond to customer inquiries via phone, email, and social media in a prompt and courteous manner.
  • Investigate and resolve customer complaints in accordance with company policies and procedures.
  • Provide product information and demonstrations as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Continuously improve customer satisfaction by suggesting process improvements and implementing changes.
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Requirements:

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  • Previous experience in a customer-facing role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
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Benefits:

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  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
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About Us:

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We are a leading provider of innovative solutions and services. Our mission is to deliver exceptional customer experiences that exceed expectations.

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