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Utilities Customer Service Representative
2 weeks ago
Company Description
Mahindra It Consultancy Private Limited is an electrical/electronic manufacturing company based in Mumbai, Maharashtra, India. The company specializes in providing high-quality electrical and electronic solutions to meet the needs of various industries. With its headquarters situated in Bambutwadi, Church Road, Mankhurd, the company is dedicated to delivering excellence and innovation in all its products and services.
Role Description
This is a full-time on-site role for a Utilities Customer Service Representative located in Hyderabad. The representative will handle daily customer interactions, manage customer inquiries, resolve service-related issues, and ensure customer satisfaction. Responsibilities include providing exceptional customer support, addressing customer concerns, and maintaining accurate records of customer interactions and transactions.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in handling Customer Experience and Customer Service Representatives tasks
- Strong communication and interpersonal skills
- Ability to manage multiple tasks effectively and efficiently
- Proficiency in using customer service software and tools
- Prior experience in the utilities sector is a plus
- Bachelor's degree in Business, Communications, or a related field is preferred
