Customer Service Executive

7 days ago

Hyderabad, Telangana, India M&M Logicorp Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Customer Service Representative

Location: Hyderabad, Telangana

Company: Avaan Excess )

Job Type: Full-time

Experience Level: 1–3 years

Job Summary:

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience.

Key Responsibilities:

  • Handle inbound and outbound customer calls and respond to emails/messages.
  • Assist customers with inquiries, complaints, and service-related issues.
  • Provide accurate product/service information and resolve problems effectively.
  • Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.
  • Maintain up-to-date records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Achieve individual and team performance targets.

Requirements:

  • Minimum qualification: Graduate in any discipline.
  • Excellent verbal and written communication skills in English (Hindi preferred).
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficiency in basic computer applications (MS Office, email, CRM tools).
  • Customer-oriented attitude with a passion for service excellence.

Shift:

Day shift

Salary:

As per industry standards (based on experience and qualifications)

Why Join Us?

  • Friendly and inclusive work environment
  • Opportunities for growth and learning
  • Performance-based incentives
  • Employee wellness initiatives

Interested candidates can send their resumes to Email: or WhatsApp:

Job Type: Full-time

Pay: ₹200, ₹400,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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