Customer Service Executive

3 days ago

Hyderabad, Telangana, India MDN Edify Education Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Customer Service Executive

Location: Hyderabad

Company: Edischool Mart

About Edischool Mart

Edischool Mart is a one-stop solution for schools, students, and parents, offering a wide range of educational products, uniforms, stationery, and other school essentials. We are committed to providing seamless customer service and ensuring a smooth experience for all our stakeholders.

Key Responsibilities

Customer Support

  • Handle inbound and outbound calls, emails, and chat queries from parents, schools, and vendors.
  • Provide accurate product, order, and delivery-related information.
  • Resolve complaints and escalate issues when necessary.
  • Maintain customer satisfaction by ensuring timely follow-ups.

Cataloguing & Uploading

  • Create, update, and maintain product catalogues on the website/app/internal systems.
  • Upload product details including descriptions, images, prices, and specifications.
  • Ensure catalogued information is accurate, consistent, and up to date.
  • Coordinate with vendors and internal teams to collect product data.
  • Monitor and correct errors in product listings.

Operations Support

  • Coordinate with sales, logistics, and warehouse teams for smooth order fulfillment.
  • Maintain records of customer interactions, transactions, and feedback.
  • Support management in improving processes and customer experience.

Requirements & Skills

  • Graduate in any discipline (preferred: Commerce/Business/Communications).
  • 0–3 years of experience in customer service, e-commerce, or operations (Freshers can apply).
  • Strong communication skills in English, Hindi, and Telugu (preferred).
  • Basic knowledge of computers (MS Office, email, Excel, CRM tools, e-commerce portals).
  • Attention to detail with good organisational skills.
  • Problem-solving ability and willingness to multitask.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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