Customer Service Executive

4 days ago

Hyderabad, Telangana, India Orchestrate Mortgage and Title Solutions, LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: Customer Service Executive

Experience: 0–2 years (preferably in a US-based call center)

Education: Bachelor's degree (Undergraduate or Graduate)

About the Role:

We are looking for a Customer Service Executive to join our team and serve as the first point of contact for our customers. In this role, you will handle inquiries, resolve issues, and deliver an exceptional customer experience. Your focus will be on building strong relationships, ensuring satisfaction, and upholding company standards in every interaction.

Key Responsibilities:

  • Respond to customer calls, emails, and chats promptly and professionally.
  • Identify and resolve customer issues, ensuring timely and effective solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Stay updated on product and service information to provide accurate support.
  • Follow company policies, guidelines, and procedures for quality service delivery.
  • Collaborate with internal teams to resolve complex customer concerns.

Required Skills:

  • Excellent written and verbal communication skills.
  • Customer-first mindset with strong problem-solving abilities.
  • Adaptable, organized, and able to manage multiple tasks simultaneously.
  • Basic proficiency in computer applications and customer service tools.
  • Strong team player with a collaborative approach.

Additional Details:

  • Shift Flexibility: May include weekends or holidays based on business needs.
  • Training: Continuous learning and development opportunities provided.

Join us and become a part of a dynamic, customer-focused team where you'll play a key role in delivering outstanding service and creating positive customer experiences.

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