Cloud Infrastructure Support Specialist

1 week ago

Pune, Maharashtra, India beBeeCloud Full time ₹ 70,000 - ₹ 1,20,000
Job Title: Cloud Monitoring Specialist

This is an exciting opportunity to join our team as a skilled Cloud Monitoring Specialist. As a key member of our operations team, you will play a crucial role in ensuring the continuous availability and performance of our diverse IT infrastructure.

Key Responsibilities:
  • Monitoring & Alert Management:
  • Continuously monitor hybrid infrastructure, including Windows, Linux, VMware, and AWS environments, using specialized tools like SolarWinds and Splunk.
  • Acknowledge, validate, and respond to critical alerts related to CPU utilization, memory consumption, disk space, service availability, and cloud instance health.
  • Conduct basic troubleshooting steps, including ping tests, service status checks, and reviewing VM statuses.
  • Escalate issues to L2/engineering teams according to defined Standard Operating Procedures (SOPs).
  • Cloud & Virtualization Support:
  • Monitor AWS EC2 instance health, availability, and connectivity via the AWS Console.
  • Validate vCenter alerts and perform checks on ESXi host connectivity, datastore usage, and correct VM power status within VMware environments.
  • Support incident triage for newly migrated AWS environments, assisting in initial assessment and categorization of issues.
  • Network & Connectivity Monitoring:
  • Promptly respond to basic network-related alerts such as 'link down,' 'high latency,' and 'interface errors.'
  • Understand and perform basic networking troubleshooting, including ping, traceroute, DNS resolution checks, and physical link status verification.
  • Utilize network monitoring data to accurately escalate WAN/ILL/ISP issues to internal network teams or external vendors as required.
  • Ensure proper alert routing and verify that network device health is accurately reported on monitoring dashboards.
  • Operational Tasks & Tools:
  • Create and update ServiceNow tickets for all reported incidents, outages, and routine monitoring tasks.
  • Utilize iDRAC or equivalent remote management tools for remote access and hardware health checks.
  • Support patch window readiness by validating service status before maintenance and initiating reboots post-maintenance windows.
  • Participate in shift handovers, maintain incident logs, and contribute to the team's knowledge base and documentation.

Required Skills & Qualifications:
  • Basic hands-on experience with Windows Server and Linux OS for monitoring, administration, and troubleshooting.
  • Familiarity with VMware ESXi/vCenter and virtual infrastructure environments.
  • Understanding of AWS console navigation, EC2 instance monitoring, and cloud fundamentals.
  • Fundamental knowledge of network technologies, including TCP/IP, DNS, DHCP, ICMP, routing, and switching concepts.
  • Proficiency with network troubleshooting commands and packet path troubleshooting.
  • Concept of LAN/WAN/Firewall/Load Balancer.
  • Experience using SolarWinds, Splunk, or similar infrastructure monitoring tools.
  • Good written and verbal communication skills for effective reporting and collaboration.
  • Availability to work in a 24x7 rotational shift model.
  • Strong attention to detail and adherence to incident handling protocols.

About Us:
We are a forward-thinking organization seeking talented professionals who share our passion for innovation and excellence. We offer a dynamic work environment, opportunities for growth, and a chance to make a meaningful impact. If you are a motivated individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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