E-commerce Business Development Manager

3 weeks ago

Gurgaon, Haryana, India NF Infratech Service Pvt. Ltd. Full time

Job Summary:

We are seeking a highly skilled E-commerce Business Development Manager to join our team at NF Infratech Service Pvt. Ltd.

About the Role:

  • We offer a competitive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience.
  • The successful candidate will be responsible for managing and scaling ongoing e-commerce programs with enterprise organizations.
  • You will coordinate with client procurement officials and end customers for sales and promotional events.
  • Monitor website performance, traffic, and conversion rates using analytics tools.
  • Plan and execute promotional campaigns, discounts, and seasonal sales.
  • Develop and implement strategies for lead generation and sales growth.
  • Analyze customer behavior and sales trends to forecast demand and optimize product listings.

Responsibilities:

Key Responsibilities
  • Manage inventory to ensure stock levels align with demand, coordinating with suppliers.
  • Negotiate and manage contracts with logistics and courier partners to optimize delivery times and costs.
  • Ensure accurate and timely deliveries while maintaining high-quality packaging standards.
  • Manage and develop in-house contact centre team to generate leads, address inquiries, and resolve customer issues.
  • Set performance targets, KPIs for the team and ensure they deliver high-quality service.
  • Monitor and improve customer satisfaction metrics like response time, resolution rate, and NPS.

Requirements:

Qualifications and Skills
  • Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Marketing, or a related field.
  • Minimum 2-3 years of experience in project management, e-commerce operations, logistics, or a similar role.
  • Technical proficiency in e-commerce platforms (like Shopify), analytics tools, and inventory management software.
  • Strong leadership and team management abilities.
  • Excellent problem-solving and decision-making skills.
  • Ability to manage multiple tasks in a fast-paced environment.

What We Offer:

  • A collaborative and innovative work environment.
  • Opportunities for professional development and growth.

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