International Customer Success Ambassador

2 weeks ago


Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time

We are seeking a highly motivated and customer-centric International Customer Success Ambassador to join our team at Ikigai Infotech LLP.

About Us

We are a fast-growing startup with a global presence, serving over 4,000 customers across the globe. Our mission is to provide exceptional customer experiences that drive business growth and satisfaction.

We are proud of our achievements, including an NPS score of 40 and ratings of 4.5 on G2crowd, getapp, Chrome Store, and other software discovery portals. We handle over 3,000 customer conversions every month.

In this role, you will be responsible for ensuring our customers remain satisfied with our product by educating them about its functional capabilities and possible upgrades. You will also assist customers who use our product, responding to inbound queries via Email, Chat & web conference.

Your Responsibilities
  • Assist customers in using our product, resolving their queries, and providing top-notch support.
  • Collaborate with cross-functional teams to improve our product and services, ensuring seamless customer experiences.
  • Develop and implement strategies to enhance customer satisfaction, retention, and growth.
  • Maintain accurate records of customer interactions, metrics, and performance reports.
Requirements
  • Excellent communication and writing skills.
  • Experience working with international clients and navigating diverse cultural contexts.
  • Proven track record of delivering high-quality customer support and driving customer satisfaction.
  • Able to work independently and collaboratively as part of a global team.
  • Familiarity with customer success processes, tools, and methodologies.
  • Possesses strong problem-solving skills, analytical thinking, and creativity.
Benefits
  • A competitive salary of $65,000 - $80,000 per annum.
  • A well-defined training program to enhance your skills and knowledge.
  • An open culture that encourages innovation, experimentation, and continuous learning.
  • A clear career path with opportunities for growth and professional development.
  • A comprehensive benefits package, including medical insurance and annual team retreats.

We offer a dynamic work environment that fosters collaboration, innovation, and customer-centricity. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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