Customer Success Associate

1 week ago


Ahmedabad, Gujarat, India Moodahead Full time

We are seeking a dedicated and empathetic Customer Success Associate to join the Moodahead team in Ahmedabad, Gujarat. As a key member of our customer success team, you will be instrumental in enhancing client satisfaction and supporting our mission to provide accessible mental health resources.

About This Role
  • This role involves building meaningful relationships with clients, guiding them through Moodahead's offerings, and ensuring a supportive and positive experience.
  • You will be responsible for providing empathetic and responsive support to clients, ensuring they feel comfortable and supported from their first interaction.
Duties and Responsibilities
  1. Client Relationship Management: Act as the primary point of contact for clients, building and nurturing strong relationships through effective communication and understanding their needs.
  2. Onboarding and Orientation: Guide new clients through the onboarding process, helping them understand Moodahead's offerings, service guidelines, and available mental health resources.
  3. Client Education and Support: Educate clients on Moodahead's services, tools, and resources, ensuring they understand how to navigate and use the platform effectively.
  4. Feedback Collection and Analysis: Regularly gather feedback from clients regarding their experience, satisfaction, and any suggestions for improvement.
  5. Crisis and Conflict Management: Address and resolve any client grievances or conflicts in a calm and empathetic manner, ensuring client satisfaction and adherence to Moodahead's ethical standards.
Required Skills and Qualifications
  • Strong Communication Skills: Ability to communicate effectively, clearly, and empathetically with clients and team members.
  • Empathy and Sensitivity: A deep understanding of mental health topics and an ability to handle sensitive conversations with respect and professionalism.
  • Problem-Solving Abilities: Proactive in identifying challenges and implementing effective solutions to enhance client satisfaction.
  • Analytical Thinking: Ability to interpret client feedback and performance metrics to drive continuous improvement.
  • Educational Requirements: Bachelor's degree in Psychology, Social Work, Counseling, Marketing, or a related field.
What We Offer

The estimated salary for this role is ₹ 8,00,000 per annum, depending on experience. We offer a competitive benefits package, including opportunities for professional growth and development.



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