Advanced Technical Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 15,60,000 - ₹ 21,15,000
Job Overview Our organization is seeking an experienced Technical Support Engineer to join our team. This role will provide technical assistance to customers, identifying and resolving issues with our cloud-based platform. If you have a passion for delivering exceptional customer experiences and possess strong technical skills, we encourage you to apply.

 

Key Responsibilities
  • Provide timely and accurate support to customers through various channels (email, chat, casework)
  • Identify and troubleshoot internal customer inquiries in a prompt manner
  • Collaborate with colleagues from around the world in a 24/7 follow-the-sun model
  • Participate in incident response management and escalation when needed

 

Required Skills and Qualifications
  • Fully fluent in written and spoken English
  • 3-5 years experience in an IT support environment or customer-facing IT role
  • Proficient in operating Linux/Windows Server and IT customer support software
  • Demonstrated troubleshooting, analytical, and problem-solving abilities

 

Benefits
  • A career at an innovative market leader in software solutions
  • Possibility to use the well-being program for work-life balance
  • Access to internal learning platform for skill development
  • Opportunity to participate in Employee Stock Purchase Plan

 

What We Offer At our company, we value teamwork and collaboration, fostering a positive and inclusive culture. Our hiring manager encourages personal growth and supports further training and development.

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