Real Estate Customer Relationship Manager

6 days ago

Powai, Maharashtra, India beBeeCustomer Full time ₹ 1,29,60,000 - ₹ 2,16,00,000
Job Summary

This role is focused on leading customer interactions and data analysis to enhance business relationships, boost customer retention, and drive sales growth.

  • Oversee customer lifecycle management
  • Update data in ERP systems
  • Manage customer queries and escalate as necessary

The ideal candidate will possess a strong background in customer acquisition, re-engagement, and retention strategies.

A graduate or postgraduate degree with 4-10 years of experience in real estate sales CRM is required.

Key Responsibilities
  1. Collect customer information from various channels
  2. Manage site visits and walk-ins during property exhibitions
  3. Process website and walk-in enquiries
  4. Follow up with prospects and convert them into clients
  5. Provide product presentations and arrange site visits for clients
  6. Manage customer queries, negotiate with buyers, and maintain customer data
  7. Monitor invoices and manage receivables
  8. Coordinate with accounts for tracking collections
  9. Complete formalities related to agreements and payment disbursement
  10. Verify agreements for registration
  11. Establish relationships with HFIs for client loan disbursements
  12. Develop budgets, MIS reports, bookings, and cancellations
  13. Coordinate with the execution team and facility team for unit readiness
  14. Inspect flats before handing over possession
  15. Ensure prompt responsiveness to sales enquiries to maximize conversions
  16. Monitor sales collections and send demand notices for red flagging issues
  17. Analyze customer feedback and trends to provide insights to the Sales and Marketing teams
  18. Maintain comprehensive documentation of customer records and ensure database management
  19. Enter and file customer documents promptly
  20. Dispatch receipts for customer payments and documents received
  21. Implement customer delight initiatives
  22. Coordinate with Legal, Finance, and Engineering teams on customer documentation

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