Enterprise Client Management Specialist

5 days ago

Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 24,00,000

Client Relationship Manager/Key Account Manager Role:

We are seeking a highly driven and experienced professional to manage strategic enterprise accounts.

The ideal candidate will have 5+ years of experience in client relationship management, key account management, or enterprise sales.

Responsibilities:

  • Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
  • Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
  • Understand the client's business goals, organizational structure, and pain points to align services effectively.
  • Ensure high levels of client satisfaction, loyalty, and retention.
  • Drive revenue growth through strategic account farming-identifying cross-sell and up-sell opportunities.
  • Present tailored solutions that align with client needs and future growth strategies.
  • Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
  • Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
  • Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
  • Monitor and optimize account financial health regularly.
  • Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
  • Prepare detailed account review documents and strategic action plans.
  • Address concerns and resolve client escalations with urgency and professionalism.
  • Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
  • Represent the organization in review meetings, industry forums, and client events.
  • Foster multi-level relationships within client organizations to identify decision-makers and influencers.
  • Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
  • Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
  • Provide periodic reports to leadership on account performance, risks, and expansion opportunities.

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