Technical Support Specialist
2 weeks ago
About us:
We're a dynamic IT consulting company providing exceptional services at competitive prices to help clients achieve the best value from their investments.
As a transformative partner for business acceleration advisory, application development & managed services, we enable digital transformations, M&A transitions, automation & process-driven optimizations & complex integration initiatives for enterprises across the globe.
Our team of experienced specialists is now ready for its next curve of progress. We offer:
- A supportive work environment welcoming candidates rejoining the workforce after career break/parental leave.
- A competitive pay package and attractive benefits.
Job Summary
We're seeking a Junior Technical Support Engineer to join our team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).
This opportunity is ideal for early-career engineers passionate about customer success, problem-solving, and working on secure software platforms.
Key Responsibilities
- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience working with REST APIs, and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
- Understanding of secure coding practices and security-first design.
- Experience with ticketing systems like Service Now, Jira.
The ideal candidate will have excellent problem-solving skills, be proficient in Java and Python, and have a solid understanding of PKI concepts.
We're looking for someone who is passionate about customer success, has strong analytical skills, and can communicate effectively with both technical and non-technical stakeholders.
Responsibilities include responding to support tickets, troubleshooting issues, investigating cryptographic protocols, reproducing customer-reported issues, writing and maintaining support documentation, and escalating complex technical issues.
You'll work closely with engineering teams to resolve issues, write and maintain documentation, and communicate effectively with customers.
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