
Client Account Manager
21 hours ago
We are seeking a seasoned Client Account Manager to spearhead our client relations. As a key representative, you will foster strong partnerships, analyze client needs, and drive campaign success through strategic guidance.
- Client Relationship Management: Develop and maintain robust relationships with clients, serving as the primary point of contact for their needs, inquiries, and concerns.
- Client Needs Assessment: Gather and analyze client briefs to comprehend their objectives, preferences, and expectations for advertising campaigns or projects.
- Campaign Execution: Liaise between clients and internal teams, such as creative, media, and production, to ensure seamless execution of projects while meeting client expectations and deadlines.
- Presentation and Reporting: Prepare and present advertising proposals, campaign strategies, progress reports, and performance analytics to clients, highlighting achievements and areas for improvement.
- Strategic Guidance: Offer strategic advice and recommendations to clients based on market trends, consumer insights, and advertising best practices to enhance campaign effectiveness and achieve desired outcomes.
- Conflict Resolution: Address client concerns, complaints, or conflicts promptly and professionally, seeking mutually beneficial resolutions to maintain positive client relationships.
- Staying Ahead: Keep abreast of industry developments, competitor activities, and emerging advertising trends to offer innovative solutions and maintain a competitive edge.
- Client Retention: Proactively engage with clients to identify opportunities for upselling or cross-selling additional services, aiming to increase client satisfaction and retention.
- Compliance and Quality: Ensure all advertising materials and campaigns adhere to regulatory requirements, industry standards, and agency quality benchmarks, maintaining the agency's reputation for excellence.
Requirements:
- Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field.
- 1-2 years of experience in an advertising or marketing agency environment.
- Excellent verbal and written communication skills.
- Strong presentation skills with the ability to build and deliver engaging client presentations.
- Proficient in MS Word/Excel for drafting briefs, reports, and documents.
- Proficient in MS PowerPoint / Google Slides for building decks and client presentations.
- Highly organized with strong attention to detail.
- Proactive, solution-oriented, and able to manage multiple tasks simultaneously.
- Passionate about advertising, brand building, and creative communication.
If you possess the essential qualities to excel in this role, we encourage you to apply via your preferred channel.
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