Technical Support Specialist

7 days ago

Mumbai, Maharashtra, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Professional - Dutch Speaker

We are seeking a proactive and customer-focused IT professional to support users across various regions. The successful candidate will play a critical role in managing IT incidents, resolving technical issues, and ensuring smooth operations through excellent communication and service delivery.

Key Responsibilities:
  • Handle incoming IT service requests and incidents via phone, email, and ticketing systems.
  • Identify, log, diagnose, and resolve incidents to restore normal service operations quickly and efficiently.
  • Provide first-level technical support for hardware, software, and networking issues.
  • Process service requests such as software installations, user account management, password resets, and access provisioning.
  • Escalate complex technical issues to the appropriate support teams in a timely manner.
  • Ensure proper documentation of all tickets, troubleshooting steps, and resolutions in the ticketing system.
  • Demonstrate excellent customer service while maintaining a high level of professionalism.
  • Support and guide users in both English and Dutch, ensuring clarity and understanding of IT processes and solutions.
  • Follow ITIL-based practices for incident and request management.
  • Assist with onboarding and basic training for new users on IT tools and best practices.
Required Skills and Qualifications:
  • A minimum of 2-4 years of experience working in an IT Service Desk or technical support role.
  • Fluency in both English and Dutch (spoken and written) is mandatory.
  • A strong understanding of Windows and Microsoft Office environments.
  • Familiarity with ticketing tools such as ServiceNow, JIRA, or equivalent.
  • Basic knowledge of networking, printers, and remote desktop support.
  • Able to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.
  • Effective verbal and written communication abilities.
  • Ability to adapt to changing priorities and deadlines.
Benefits:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and multicultural environment.
  • Ongoing training and development opportunities.
Why Work with Us?

We offer a collaborative and supportive work environment that encourages innovation and growth. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives.

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