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20 hours ago
Job Title: UCCE Support Specialist
About the Role:This is an exciting opportunity to work as a L1 UCCE Engineer supporting Cisco Unified Contact Center Enterprise solutions and 3rd party call recording platforms.
The ideal candidate will have experience in troubleshooting basic Cisco ICM/CCMP/CVP/CUIC issues, creating MACDs in Cisco UCCE & IPT platforms, and understanding VOIP protocols like SIP, H.323, and MGCP.
They will also be able to deploy Cisco Voice network models, use VOIP and Performance Management Tools, and integrate with other tools.
A strong understanding of Telecom infrastructure protocols like ISDN and analogue signalling is essential.
The role requires the ability to work in a 24/7 business support environment and having experience on Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.
Key Responsibilities:
- Support and maintain Cisco UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.
- Troubleshoot basic Cisco ICM/CCMP/CVP/CUIC issues.
- Create MACD in Cisco UCCE & IPT platforms.
- Understand VOIP protocols like SIP, H.323, and MGCP, with knowledge of ITIL process.
- Deploy Cisco Voice network models and understand voice network devices.
- Use VOIP and Performance Management Tools, integrating with other tools.
- Understand Telecom infrastructure protocols like ISDN and analogue signalling.
- Work in a 24/7 business support environment.
- Experience on Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.
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