Unified Communications Engineer

5 days ago

Kurnool, Andhra Pradesh, India beBeeCiscoEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity

We are seeking a talented engineer to join our team in designing and implementing cutting-edge contact center solutions.

About the Role

This position involves analyzing business requirements, creating detailed design documents, and leading or participating in the installation, configuration, and deployment of UCCE and CVP components. The ideal candidate will have excellent problem-solving skills, be able to work effectively in cross-functional teams, and possess strong collaboration and communication skills.

Key Responsibilities
  • Analyze business requirements to design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Create detailed design documents, high-level and low-level diagrams, and integration plans to ensure seamless integration with third-party applications.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording, analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows, proactively identifying bottlenecks, capacity issues, and opportunities for optimization.
Requirements
  • Mandatory Skills: Azure Infra Services, UCCX, AWS Infra Services, Cisco Webex, Cisco IPCC, NICE Contact Center, CUCM.
  • Good to Have Skills: Azure Infra Services, Cisco Webex, CUCM.
Preferred Qualifications
  • Cisco UCCE-CVP certification.
  • Collaboration Works effectively in cross-functional teams valuing input and fostering an inclusive culture.
What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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