Technical Service Specialist

1 month ago

Bengaluru, Karnataka, India AMETEK Full time

Job Title : Technical Service Representative

Responsibilities

  • Ensure the maintenance, calibration, and servicing of weathering instruments to guarantee correct operation or to diagnose and repair malfunctioning equipment.
  • Collaborate with equipment operators to identify operational issues and determine the cause of malfunctions. Procedures may require replacing defective components, wiring, or software and adjusting mechanical parts and software settings.
  • Align, adjust, and calibrate equipment according to Atlas Material Testing Technology LLC specifications and other OEM specifications, adhering to quality standards and guidelines.
  • Analyze and confirm proper equipment installation and provide training to equipment users on operation, maintenance, user calibration, and warranty-covered issues.
  • Review and analyze prints, diagrams, specifications, service and operator manuals, work instructions, software settings, and test methods, applying knowledge of functional operation to perform repair, routine maintenance, calibration activities, and operator training.
  • Prepare and present detailed quotes, agreements, and service reports, including pricing, discounts, and payment terms set by Atlas Material Testing Technology LLC. Exercise judgment concerning warranty issues.
  • Responsible for creating, maintaining, and submitting technical service records related to client activity, including service schedules and business expenses, according to procedures defined by management.
  • Accountable for creating and delivering contracts to clients to contribute to revenues for the company and ensure major contracts are communicated to management for further evaluation and analysis.
  • Maintain a working parts inventory level and a working toolbox to accomplish work within Atlas standards and time frames, ensuring efficiencies, and maintain up-to-date calibration documentation on all test equipment used within the scope of the assignment.
  • Perform work according to process standards and Atlas accreditation, standards, and practices representative of present operations, ensuring quality standardization is maintained.
  • Position requires certification in quality standards of the business.

Requirements

  • Diploma/Degree in Instrumentation, Electronics, Electrical engineering.
  • 3-5 years of experience.
  • Experience reading and deciphering schematics.
  • Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem-solving needs for clients.
  • Proficient with MS Office and capable of navigating through systems and applications.
  • Refrigeration experience and technical certification a plus.
  • Valid driver's license required and may require a valid passport.
  • Previous job experience requiring extensive travel between work locations and remote sites, adhering to a company's travel policy guidelines.
  • Past work experience working with high voltage equipment and electrical devices.
  • Previous work experience in fast-paced, multi-task work environments.
  • Past work-related experiences must demonstrate the ability to troubleshoot and solve problems within technical expertise.
  • Capable of performing as a decision-maker making independent decisions within policies and procedures and standard guidelines around defined scope of responsibility.
  • Communication skills are technically oriented, requiring minimal collaboration, focusing on problem-solving client needs.
  • Business acumen within work environments delivering high levels of customer service to its client base.

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