Technical Service Specialist for Chromatography Systems

2 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

Job Overview

We are seeking a highly skilled Technical Service Specialist to provide exceptional technical support for our chromatography systems. As a vital link between customers and our sales and marketing teams, you will be responsible for ensuring seamless product installations, training, and repair services.

Responsibilities

  • Provide expert technical assistance to customers on the operation, maintenance, and troubleshooting of chromatography equipment.
  • Conduct thorough product installations and demonstrate compliance with regulatory requirements under the CDS software.
  • Offer comprehensive training sessions to customers on instrument use, both in-person and via phone.
  • Investigate technical issues, identify faults, and offer solutions or coordinate necessary repairs.
  • Act as a liaison between customers and internal stakeholders to ensure timely resolution of queries.
  • Maintain accurate records of customer interactions, service requests, and resolved issues.
  • Perform routine maintenance calls and regular customer visits to ensure optimal system performance.

Requirements

  • Bachelor's degree in Instrumentation, Biotechnology, Electronics, or Electrical Engineering.
  • A minimum of 3 years of relevant experience in technical support or a related field.
  • Excellent written and verbal communication skills for effective collaboration with colleagues and external partners.
  • Prioritization and documentation skills to manage multiple service requests efficiently.
  • Self-motivation and proactive approach to resolve technical challenges.
  • Ability to build strong relationships with customers, understanding their needs, and driving regional commercial success.

Benefits and Opportunities

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on location and experience. Our benefits package includes health insurance, retirement plan matching, and opportunities for career growth and professional development within Thermo Fisher Scientific.



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