Technical Service Specialist for Chromatography Systems
2 weeks ago
Job Overview
We are seeking a highly skilled Technical Service Specialist to provide exceptional technical support for our chromatography systems. As a vital link between customers and our sales and marketing teams, you will be responsible for ensuring seamless product installations, training, and repair services.
Responsibilities
- Provide expert technical assistance to customers on the operation, maintenance, and troubleshooting of chromatography equipment.
- Conduct thorough product installations and demonstrate compliance with regulatory requirements under the CDS software.
- Offer comprehensive training sessions to customers on instrument use, both in-person and via phone.
- Investigate technical issues, identify faults, and offer solutions or coordinate necessary repairs.
- Act as a liaison between customers and internal stakeholders to ensure timely resolution of queries.
- Maintain accurate records of customer interactions, service requests, and resolved issues.
- Perform routine maintenance calls and regular customer visits to ensure optimal system performance.
Requirements
- Bachelor's degree in Instrumentation, Biotechnology, Electronics, or Electrical Engineering.
- A minimum of 3 years of relevant experience in technical support or a related field.
- Excellent written and verbal communication skills for effective collaboration with colleagues and external partners.
- Prioritization and documentation skills to manage multiple service requests efficiently.
- Self-motivation and proactive approach to resolve technical challenges.
- Ability to build strong relationships with customers, understanding their needs, and driving regional commercial success.
Benefits and Opportunities
We offer a competitive salary range of $85,000 - $110,000 per annum, depending on location and experience. Our benefits package includes health insurance, retirement plan matching, and opportunities for career growth and professional development within Thermo Fisher Scientific.
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