Technical Services Specialist
2 days ago
At MNR Solutions, we are seeking a highly skilled Technical Services Specialist to join our team in Bangalore or Chennai. This role will involve providing top-notch technical support and services to our clients, ensuring their products operate at optimal levels.
Key Responsibilities:
- Provide technical assistance to clients via various channels to resolve issues related to our products and services.
- Install, configure, and troubleshoot hardware and software systems to guarantee smooth operation.
- Collaborate with cross-functional teams to resolve complex technical issues and implement effective solutions.
- Conduct training sessions for clients on product usage and best practices.
- Develop and maintain technical documentation, including user manuals, FAQs, and troubleshooting guides.
- Monitor system performance and perform regular maintenance to prevent issues.
- Assist in the implementation of new technologies and upgrades.
- Provide feedback to product development teams on client needs and potential improvements.
Requirements:
- Strong knowledge of technical support and troubleshooting processes.
- Experience with hardware and software installation and configuration.
- Familiarity with networking concepts and protocols.
- Proficient in operating systems (Windows, Linux, etc.) and software applications.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to interact effectively with clients and team members.
- Ability to work independently and manage time effectively.
Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- Dynamic work environment with a focus on teamwork and collaboration.
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