Technical Services Specialist

2 days ago


Bengaluru, Karnataka, India MNR Solutions Full time

At MNR Solutions, we are seeking a highly skilled Technical Services Specialist to join our team in Bangalore or Chennai. This role will involve providing top-notch technical support and services to our clients, ensuring their products operate at optimal levels.

Key Responsibilities:

  • Provide technical assistance to clients via various channels to resolve issues related to our products and services.
  • Install, configure, and troubleshoot hardware and software systems to guarantee smooth operation.
  • Collaborate with cross-functional teams to resolve complex technical issues and implement effective solutions.
  • Conduct training sessions for clients on product usage and best practices.
  • Develop and maintain technical documentation, including user manuals, FAQs, and troubleshooting guides.
  • Monitor system performance and perform regular maintenance to prevent issues.
  • Assist in the implementation of new technologies and upgrades.
  • Provide feedback to product development teams on client needs and potential improvements.

Requirements:

  • Strong knowledge of technical support and troubleshooting processes.
  • Experience with hardware and software installation and configuration.
  • Familiarity with networking concepts and protocols.
  • Proficient in operating systems (Windows, Linux, etc.) and software applications.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to interact effectively with clients and team members.
  • Ability to work independently and manage time effectively.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • Dynamic work environment with a focus on teamwork and collaboration.


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