Brazilian Portuguese Technical Service Specialist

3 days ago


Bengaluru, Karnataka, India SolarEdge Full time

Technical Service Specialist - Brazilian Portuguese

SolarEdge, a global leader in high-performance smart energy technology, is seeking a skilled Technical Service Specialist to join our growing Global Technical Centre. As a key member of our team, you will provide innovative solutions for international markets, including North America and Europe.

This is an exciting opportunity to become an expert in the SolarEdge product offering and the solar industry as a whole. Based in our brand-new offices, you will work in a collaborative environment, with access to a range of benefits, including transportation, meals, and a competitive compensation package.

**Key Responsibilities:**

  • Answer inbound chats, emails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner.
  • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues.
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
  • Update the knowledge database used by other technical support representatives with new troubleshooting information.
  • Manage the monitoring database of customer installations.
  • Document all activity in ticketing systems and other database software platforms.


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