Technical Field Service Specialist
4 weeks ago
Job Summary
TBD is seeking a skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for the installation and/or repair of our dissolution and diffusion test instruments.
Key Responsibilities
- Provide quality, professional technical support to all customers.
- Perform scheduled service and installations throughout the US.
- Perform technical support via phone and email.
- Perform on-call repairs when necessary.
- Report expenses according to corporate T&E policy.
- Assist the service manager in the training of new employees.
- Provide field data to engineering for product improvements.
- Plan for upcoming travel or projects.
- Maintain up-to-date parts and calibrated tools inventory.
Requirements
- Access to a well-maintained and reliable automobile.
- Detail-oriented with good organizational and problem-solving skills.
- Good written and verbal communication skills.
- Ability to work independently.
- Ability to travel overnight and on weekends for extended periods when necessary.
- 5 years of experience in a related technical position.
- Proficient with MS Office applications.
- Bachelor's Degree in a technical or scientific discipline.
Job Skills
- Ability to work on projects effectively with other team members.
- Read and understand engineering drawings and specifications.
- Read and understand complex procedures.
- Demonstrate skill with measuring and test equipment.
Company Culture
TBD is committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.
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