Technical Field Service Specialist
2 weeks ago
Conduct on-site installations of equipment, ensuring accurate working order through rigorous testing procedures.
Service and Support
Provide timely and effective fixing and repair support for customers and field service personnel, minimizing downtime.
Customer Relationships
Nurture and develop positive working relationships with customers, system users, and company personnel to ensure customer satisfaction.
Travel and Training
Travel to customer sites to resolve technical issues and provide support, while also delivering training to customers and users on system maintenance.
Documentation and Feedback
Complete and submit field service reports, provide feedback to product quality teams, and contribute to the continuous improvement of our systems.
Subject Matter Expertise
Act as a subject authority and resource for training, sharing expertise and knowledge with others.
At Thermo Fisher Scientific, we offer a competitive remuneration package, an annual incentive plan bonus scheme, healthcare benefits, a company pension, and a range of employee benefits.
Qualifications and Experience
While a university degree or equivalent combination of education and experience in electronic system problem solving is preferred, we understand that equivalent experience can also be valuable.
Key Skills and Abilities
Ability to deal effectively with customers, excellent interpersonal communication skills, proven track record of solving sophisticated systems, and proficiency in MS DOS and Windows software environments.
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