Technical Field Service Representative
4 days ago
Technical Field Service Representative Job Description
As a Technical Field Service Representative at Park Place Technologies, you will be responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory. Your role will involve responding to customer system failures, performing diagnostic analysis, and troubleshooting hardware and storage area network problems.
Responsibilities:
- Provide onsite technical customer support
- Ensure timely and effective response to customer service needs
- Perform service in a cost-effective manner
- Display professional attitude and courtesy while on site
- Analyze software and hardware error logs
- Utilize diagnostic and troubleshooting techniques
- Diagnose and repair hardware, storage area network, and systems configuration problems
Requirements:
- Minimum seven years specific experience working with OEM data center hardware
- Successful prior field experience
- Solid technical aptitude
- Understanding of different OEM equipment
- Ability to work long and/or unusual hours
- Demonstrated experience providing customer service
- Proven ability to work independently
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